Ways To Save Module

The Ways to Save module provides energy and water saving tips to encourage customers to take action to lower their bill before the end of the billing period. The module can display up to three tips. Customers can click See More Ways to Save to view more tips in the Oracle Utilities Opower Digital Self Service - Energy Management.

Requirements

There are no module-specific requirements. See Requirements and Limitations for the High Bill Alerts (AMI) feature for more information.

Limitations

There are no module-specific limitations for this module. For additional information see the Requirements and Limitations associated with the High Bill Alert (AMI) email.

User Experience

This section describes the common experience with the module.

Tip Image: The tip image is a visual representation of the action that the tip recommends.

Tip Title: The tip title is a short sentence that summarizes the recommended action. Customers can click on the title to view more detailed information about the tip.

Tip Summary: The tip summary elaborates on the tip with more explanation about why doing the tip is beneficial.

See More Ways to Save: Clicking on an individual tip takes the customer to the public-facing tip details page on the Digital Self Service - Energy Management website.

User Experience Variations

This section discusses the user experience variations in the Ways to Save module.

Water Customers

Customers with water service can receive one of the following experiences:

• Combined water and electricity email
• Water-only email

Customers who receive the combined email will get one water tip and two electric tips. Customers who receive the water-only email should be given a one-tip version of this module, which will include one water tip.

Non-Residential Customers

Non-residential customers receive tips that are more applicable to businesses. See Ways to Save in the Business Customer Engagement Proactive Alerts Product Overview for details.