Subject Line and Header Module
The Weekly Energy Update subject line indicates that the email contains an update about the customer's energy use. The subject line varies based on report type and fuel type. For example, for electricity customers, the subject line is "Your weekly electricity update."
The Weekly Energy Update header includes the utility's logo, customer name, and customer account number (with only the last four digits displayed).
Standard Weekly Energy Update email headers also include the email title, and date range. The title varies depending on the customer's fuel type. Additionally, in the first Weekly Energy Update email a customer receives, the header includes a short introductory paragraph that explains the purpose of email. The Post Bill Report email does not include these items, and instead, the Post Bill Report Introduction Module is displayed.
If customers have any problems viewing the email, they can click a link to view it correctly in the email browser.
