Defining Questions
A question is used to capture specific information related to a request. For example, a customer can be asked questions about a service call being reported.
The Response object can be used to store answers to questions.
You can access the portal from > > . You are brought to a query portal with options for searching for a specific question. Once a question is selected, you are brought to the maintenance portal to view and maintain the selected record.
Refer to the embedded help for more details on how each section is configured.
The following zones appear as part of the portal's Main tab page:
• Question: This zone provides information on question and answers.
• Service Code List: This zone displays a list of associated service codes. It is hidden if no service code is associated to the current question.
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