Customization Tools Summary

While most of each cloud service application's customization options are supported, some are not and others may be limited in certain areas. The table below outlines configuration options and their availability when implementing Oracle Utilities cloud services.

Category	Option	Supported?	Comment
Business Entities	Add custom business objects for product maintenance objects.	Yes	Assuming the Maintenance Object supports Business Object functionality.
	Extend a product business object's structure and rules.	Yes	See the Algorithm Types and Algorithms section for more information.
	Add custom maintenance objects.	No	Creation of new tables is not supported. See the Database Access section for more information. Use of the SDK tool to generate Java artifacts is not supported. See the Algorithm Types and Algorithms section for more information.
User Interface	Add a custom portal.	Yes
	Extend a product portal with custom zones.	Yes
	Extend a product multi-query search with custom query options.	Yes
	Customize a product menu. This includes adding new custom menu lines, hiding and reordering lines.	Yes
	Add custom indexes to support custom queries	No	This is not supported, however in some special situations, customers can request this by submitting a service request (SR). Please note that this requires proper justification and exceptions can only be made if found justified.
Batch processes	Add a custom batch process.	Yes	The program cannot be written in Java. See the Creating Batch Processes section for more information. The process may only access designated locations in Object Storage. See the File Access - Cloud Object Storage section for more information.
Web Services	Add custom inbound and outbound web services.	Yes	Use Outbound Messaging and Inbound Web Services. The services cannot rely on XSL transformations to occur in the cloud. See the File Access - Cloud Object Storage section for more information.
Reports	Add stored procedures to support custom reports.	No	See the Database Access section for more information.
	Run the high volume extract reports like Bill Print via Analytics Publisher.	No	See the Oracle Utilities Cloud Services Frequently Asked Questions Guide for more information.
	Load and extract data from external data sources (such as xml data models, and so on), and/or write to Oracle Cloud Object Storage.	No	Analytics Publisher can only access the primary database that is provisioned with the associated cloud service (such as CCS, MSCS, WACS, BCS, and so on).