Events

The Status Page provides information about planned maintenance events. A maintenance event’s status is commonly Scheduled on a specific date and time, which informs customers of an outage or performance impact ahead of time.

The Status Page also provides information about unplanned outage events. Unplanned outage events inform you of the following:

• Major Outage - Main services are down such as Customer Cloud Service

• Partial Outage - Supporting services are down such as Customer Cloud Oracle REST Data Services (ORDS)

An unplanned outage event typically transitions through the following statuses:

• Investigating: Oracle teams are actively investigating but the reason for the outage is still undetermined.

• Identified: Oracle teams have determined the cause of the outage and the resolution.

• Maintenance: Oracle teams are performing scheduled maintenance.

• Monitoring: Oracle teams applied the resolution and are monitoring the system’s operation.

• Resolved: The service is back online and operating normally. Oracle teams continue to investigate the cause of the outage, assign corrective actions, and make efforts to prevent the cause of the outage from occurring in the future.