• Customers must be subscribed to a Break Glass eligible Oracle Utilities cloud service. Break Glass eligibility is explicitly specified in the service descriptions, and is currently available for the following Oracle Utilities Cloud services:

• Oracle Utilities Billing Cloud Service

• Oracle Utilities Customer Care and Billing Cloud Service

• Oracle Utilities Customer Cloud Service

• Oracle Utilities Customer Cloud Service for Retail

• Oracle Utilities Digital Asset Cloud Service

• Oracle Utilities Market Settlements Management Cloud Service

• Oracle Utilities Meter Solution Cloud Service

• Oracle Utilities Rate Cloud Service

• Oracle Utilities Work and Asset Cloud Service

• Customers must subscribe to the Break Glass cloud service add-on for each (eligible) Oracle Utilities Cloud Service for which they wish to use the Break Glass features. Oracle Utilities Break Glass is a fee-based service. Please contact your Sales representative to order this add-on service.

• Once subscribed, Customers may be required to raise a technical Service Request via My Oracle Support to enable Break Glass for a specific tenancy or environment. Please contact your Service Delivery Manager for more information.