Configure Product Use Metrics

This section describes the process for configuring the Product Use Metrics dashboard used with Oracle Utilities Cloud Services.

The Product Use Metrics dashboard displays metrics related to cloud service subscriptions such as customer counts, device counts, channels of an active meters, number of billable services, and other similar data. The data presented on each dashboard is tailored to provide summary information for management. Refer to Product Use Metrics in the Administrative User Guide for more information about this dashboard.

This dashboard leverages a method of pre-staging data known as Product Metrics Snapshots. See Capturing Product Use Metrics in the Administrative User Guide for more information on Product Metrics Snapshots.

Note: Customer must review the Product Use Metrics dashboard on a monthly basis and communicate with Oracle Sales and/or your Customer Success Manager to reconcile the billable service quantities in use with subscribed quantities, as needed.

Configuring the Product Use Metrics dashboard includes the following:

Configure Master Configuration

The Customer Metrics Dashboard Configuration master configuration is used to configure details related to the data displayed on the Product Use Metrics dashboard including specific types of data that should be excluded on the dashboard (including billable service agreement types and debt classes), as well as the colors used in the dashboard zones.

You can access the Master Configuration portal by selecting Admin, then General, then Master Configuration.

Select the Customer Metrics Dashboard Configuration master configuration from the Master Configuration zone.

Use the Add button beside the record to configure for the first time. If a record has already been added, then click the Edit button instead. Use the embedded help to guide you through the meaning of each configuration field.

Note: Configuration of excluded data is strongly recommended. If you fail to exclude Billable SA Types and Debt classes, the data captured as billable service quantities may be significantly higher that your subscribed cloud service billable service quantities. Based on the captured data you will be notified by your Customer Success Manager and/or your sales representative about any discrepancies between subscribed billable service quantities and billable service quantities captured on the Product Use Metrics dashboard.

Configure Snapshot Business Objects and Algorithms (Optional)

By default, the Device Count Snapshot and Channel Count Snapshot business objects check for active usage subscriptions when deriving the total count of active devices and measuring components. However, in some implementations this is not required or appropriate.

For the Device Count Snapshot (D1-DeviceCountMetric) business object, the usage subscription check can be disabled if needed by setting the "Exclude US Check (Y or N)" parameter on the Create Device Count Metric Snapshot (D1DEVCNTSNP) Enter algorithm on the Complete state of the Snapshot business object to "Y" (this parameter is set to "N" by default).

For Channel Count Snapshot (D1-ChannelCountMetric) business object, the usage subscription check can be disabled if needed by setting the "Exclude US Check (Y or N) parameter on the Create Channel Count Metric Snapshot (D1CHLCNTSNP) Enter algorithm on the Complete state of the Snapshot business object to "Y" (this parameter is set to "N" by default).

Batch Processing

The Product Use Metrics dashboard is configured to be refreshed on a monthly basis. To refresh the data used in the dashboard, Oracle runs the F1-PMTRC (Product Metric Type Monitor) batch process via monthly internal batch streams. This batch process invokes monitoring rules associated with the current state of Product Metric Type records and capture the latest Product Metric Snapshot.