SMTP Integration

The only supported Simple Mail Transfer Protocol (SMTP) service is the Oracle Cloud Infrastructure Email Delivery Service, which is embedded within your cloud service with the following restriction:

• When used with Oracle Utilities cloud services, the OCI Email Delivery Service may only be used to send emails to Oracle, for example to tell them that their batch job failed. Any attempts to use this embedded instance of the OCI Email Delivery Service for other purposes are blocked.

• In order to send emails to the customers’ customers, such as for bill delivery or notification of bill generation, the customer must have a separate subscription to the Oracle Cloud Infrastructure Email Delivery Service. Refer to the Oracle Cloud Infrastructure documentation for details about configuration of the OCI Email Delivery Service.

Implementation Guidelines:

• Customer subscribed OCI Email delivery is supported in the same region where your cloud services are deployed. There is no support for Cross region email server domains. @SMPT_SERVER@ will always point to the region where your cloud services are hosted.

• In order to use the Customer subscribed OCI Email, the following are required configuration on the “EMAIL_SENDER” message sender:

• SMPT Host Name: @SMTP_SERVER@ (Default / Do NOT Change)

• SMTP From Address: your fromaddress (Required)

• SMTP Username: your username (Required)

• SMPT Password: your password (Required)

Note: Customers may use F1-EmailService (Business Service) to perform email configuration testing.

Batch Error / Completion Notification

Cloud service customers can use the OCI Email Delivery System to send batch error / completion notifications (based on Batch Control parameter configuration) to individuals or email groups. This functionality can be used for both online batch job submission and / or via batch scheduler batch control configuration.

This functionality does not include email notification on Batch Level of Service algorithms (BLOS). The Health Check portal within the cloud service should be used to view BLOS notifications. Customers can write external probes to pull the BLOS notifications via cloud web services.

Additional Options for Extracting and Sending Data via Email Delivery

Some options for extracting and sending data to external systems via email include the following:

• Create a plug-in driven batch control that writes a file to Oracle Cloud Object Storage, and then write or configure a process (outside of the cloud service) that looks for these files and sends emails based on the extracted data in the file. For example, a process might create a "mail merge" file containing data for a number of entities for external email server consumption.

• Deploy a web service outside of the subscribed Oracle cloud service network that is accessible by your cloud service. Create a plug-in driven batch process or online algorithm that calls the external web service via a Message Sender for each email notification you wish to send.