Frequently Asked Questions - Order Activation
This chapter includes some of the most common questions that come up during the activation process.
Can I change my cloud account name after activating my cloud services?
Yes, cloud account name can be changed but the process for changing it can take some time and might have some limitations. Therefore, it is recommended that you select a good name to begin with.
Can I change my home region after activating my cloud services?
No, once established, the home region cannot be changed.
I have created a new cloud account during my subscription activation but then I found that my company has already a cloud account with different cloud services, can I merge my two cloud accounts?
No, cloud accounts cannot be merged.
Can I create a bridge between cloud accounts? For example, can I allow my users in one account to access services in the other account?
Yes, you can create identity federation between two or more identity domains so that users in one account can have access to services in another account.
I lost my activation email, is there a way to get a new email?
If this email was for one of the Oracle Energy and Water cloud services, please contact your Oracle Energy and Water Service Delivery Manager to get the email re-sent to you.
My activation links on the activation emails are not working, who should I contact?
Please contact your Oracle Energy and Water Service Delivery Manager.
Can I activate a future dated subscription?
No, you will only get activation emails for subscriptions on their start date.
We have many cloud accounts with many Oracle cloud services and I need help deciding what cloud account and/or home region to select, who should I contact?
If your specific situation does not fit some of the examples in this guide, or if you have any doubts about how to proceed with your activation, please contact your Oracle Energy and Water Service Delivery Manager.
Can my Oracle Energy and Water service, which resides in a cloud account without an Oracle Cloud Infrastructure (Universal Credit Model) subscription, access Oracle Cloud Infrastructure resources (e.g. read and write to Object Storage) in a different cloud account?
Yes, Oracle Energy and Water cloud services can be configured to access Oracle Cloud Infrastructure resources in any cloud account that is configured to allow that access. Refer to the Object Storage Setup chapter in the Oracle Utilities Cloud Services Administration Guide for more information.