Request for New Identity Cloud Service Registration for Existing Environments

The customer or system integrator can request registering a new Identity Cloud Service (IDCS) or Oracle Cloud Infrastructure Identity and Access Management (IAM) tenancy for one or more environments. Need for registering a new Identity Cloud Service or IAM tenancy will entirely be a business decision from the customer in case they would want to have a premium Identity Cloud Service or IAM account.

Request Specifications

• The customer can request to get a new Identity Cloud Service or IAM tenancy registered for one or more environments

• Every Identity Cloud Service or IAM tenancy registration will require a service request to be logged in My Oracle Support

• The customer can choose to register one environment to the new Identity Cloud Service or IAM while keeping other environments on an old Identity Cloud Service or IAM, OR can register the new Identity Cloud Service or IAM for all environments. At no point in time can a single environment have more than one Identity Cloud Service or IAM tenancy associated to it.

• The customer must specify the environment details, including URL(s) as well as the new Identity Cloud Service or IAM details (URL(s)) which needs to be registered in the service request.

Customer Obligations

• The customer must have the new Identity Cloud Service or IAM tenancy in place before submitting the service request.

• Steps to be performed after completion of registration:

• User configuration in the old Identity Cloud Service or IAM tenancy must be created in the new Identity Cloud Service or IAM tenancy by following instructions in the Identity and Access Management or Identity and Access Management with Identity Domains section of the Oracle Utilities Cloud Services Administration Guide.

Oracle Cloud Operations Team Obligations

• Acknowledge and schedule the execution of the service request in accordance with planned maintenance pack deployment schedule as per the release schedule.

• Execute steps to complete the service request

• Communicate the status upon completion and advise the customer to perform any needed post activity steps.

Service Level Objective

• Advanced Notice: 7 business days

• Acknowledge/ Schedule: 2 business days

• Execution Time: Oracle will execute the request for a non-prod Identity Cloud Service or IAM change on a business day, while for Production Identity Cloud Service or IAM change, customers can specify a day during weekday or weekend.

• Outage Expected: Yes