Request for Static List of IP Addresses for Connecting to Oracle Cloud Services

Oracle cloud services are accessible via Akamai network in all regions, and the cloud application hostname resolves with an Akamai IP address which are not static IP addresses.

In cases, where a static list of IP addresses to the Cloud services is required, like when needed for defining rules in on-premises firewalls, the customer can raise an SR to request for the Home Region DNS information of the primary and secondary region (in case of cloud services deployed on a single AD region)

Note:

Doing this means that the additional benefits provided by Akamai will not be utilized and thus is recommended only if needed.

Pre-requisites for Requesting Static List of IP Addresses

• The customer is required to provide the IP/CIDR blocks and or VCN OCID of inbound allow list as a separate service request. Please refer to section “Request for Inbound Allow List”.

Request Specifications

• The customer must provide the IP/CIDR blocks and or VCN OCID that were already made part of inbound allow list.

Customer Obligations

• The customer must submit one service request via thew My Oracle Support Portal.

Oracle Cloud Operations Team Obligations

• Acknowledge and schedule the execution of service request.
• Execute steps to complete the service request
• Notify the customer upon completion of the activity

Service Level Objective

• Advanced Notice: 3 business days
• Acknowledge/Schedule: 2 business days
• Execution Time:1 business day
• Outage Expected:No