Planned Maintenance Times

This section describes planned maintenance times, including planned outage schedules, and exceptions to update practices.

Planned Outage Schedule

Outage times are defined to minimize disruption to your business. We will send you advance notification with outage details, including impacted environment and outage start and end dates.

The standard outage windows start on Saturday evenings at 9pm data center time. Additional planned windows are for hot fix releases Thursday nights starting 11:59pm data center time (2nd, 4th and 5th Thursdays).

Exceptions to Update Practices

We will make every attempt to limit update-related outages and exceptions to the update schedule defined in this document.

However, there may be an occasional need to vary from this schedule for various reasons, such as:

• Unscheduled, emergency updates to address a critical problem affecting all customers
• Extending a planned outage time for an update
• Specially negotiated outage windows based on customer-specific business requirements

We will make every attempt to forecast these special cases and provide you with advance notifications.