Understanding Digital Asset Service Task Types
Digital asset service task types define properties common to specific types of digital asset service tasks used to manage the enrollment and unenrollment processes. Each enrollment or unenrollment process has an associated service task, which is based on a specific service task type, based on the Digital Asset Enrollment Request Task Type (X1-DigitalAssetEnrollTaskType) or Digital Asset Unenrollment Request Task Type (X1-DigitalAssetUnenrollTaskTyp) business objects.
Digital asset service task types are defined by the following:
• Service Task Business Object: The business object used to create service tasks of this type. Should be Digital Asset Enrollment Request Task or Digital Asset Unenrollment Request Task as appropriate.
• Programs: The programs that will use this service task type.
• Exception Handling: Exception handling details, including To Do Type, To Do Role, Enrollment Expiration Days (or Unenrollment Expiration Days), and Cancel Reason.
• Approval Information: The Approval To Do Type and Approval To Do Role for To Do Entries related to approval of unenrollment. Applicable for unenrollment only.
• Enrollment Setup Defaults : The Program Subscription Type and Device Location Type for the Program Subscriptions and Device Locations to be created by the enrollment process. Applicable for enrollment only.
• Device Setup: The actions to perform during the enrollment device setup stage, including the following for each:
◦ Sequence: The sequence for the device setup actions collection. Actions are evaluated in sequence order based on each unique combination of Installation Method and Asset Ownership. The setup actions whose combination of Installation Method and Asset Ownership matches that specified in the service task are used in the enrollment or unenrollment process.
◦ Installation Method: The installation method for the controllable devices associated with the enrollment or unenrollment process. Options include:
▪ Bring Your Own: The customer supplies their own device.
▪ Ship Device: The utility will ship the device to the customer.
▪ Utility Installation: The utility will install the device at the customer's device location.
◦ Asset Ownership: Who owns the assets associated with the enrollment or unenrollment process. Options include:
▪ Customer Owned: The customer owns the asset/device.
▪ Utili ty Owned: The utility owns the asset/device.
◦ Device Setup Actions: The actions to be performed for installing and/or confirming the controllable device status at the device location, including the following for each:
▪ Sequence: The sequence for the actions collection. Actions are processed in order based on sequence.
▪ Setup Action: The specific action to be performed for devices with this combination of Installation Method and Asset Ownership. Options include:
▪ Create Activity: Used to create Service Order Management field activities to perform device installation or inspection.
▪ Create To Do: Used to create a To Do Entry.
▪ Create Work Order: Used to create Work and Asset Management work orders (see Work Management (LINK)) to perform device installation or inspection.
▪ Initiate Controllable Device Command: Used to create and send commands to the controllable device to test if it's capable of communicating with the control system.
▪ No Action Needed: Indicates that no device setup action is needed for devices with this combination of Installation Method and Asset Ownership.
▪ Setup Action Details: Details for the action, based on the selected Setup Action.
▪ Create Activity: The Activity Type and Field Task Type for field activities. Supported Field Task Types for enrollment field activities include "Install Controllable Device" and "Investigate Controllable Device".
▪ Create To Do: The To Do Type and To Do Role for the To Do Entry to be created.
▪ Create Work Order: The Template Work Order.
▪ Initiate Controllable Device Command: The Command activity type for commands. Supported commands include "Controllable Device Status Check"
System Data
Digital asset service task types are based on the system data:
Data Type | Description |
|---|
Maintenance Object | Service Task Type (F1-STASKTYPE) |
Business Object(s) | Digital Asset Enrollment Request Task Type (X1-DigitalAssetEnrollTaskType) Digital Asset Unenrollment Request Task Type (X1-DigitalAssetUnenrollTaskTyp) |
Parent topic