Work order activities are associated with a work order and are the tasks and resources required for completing the work. The following is the typical workflow states of a work activity:

This is the initial status of the work activity which includes all the resource and cost information needed to work the type of work being planned for and to appropriately charge cost centers for resources and materials.

This status indicates that the planning of the work activity is finished and ready to be submitted to an approver.

This status indicates that the approver has reviewed work activity details and has approved the tasks to be done.

This status sets the work activity to active so the work can be performed and the activity can accept charges.

This status indicates the work activity has been started by the crew but the work is not yet finished

This status indicates the crew has finished the work

This status indicates the work is finished and the completion events are being executed.

This status indicates there was an error in processing the completion events.

The activity is set to the Completed state once the work is performed and completion information is recorded

This status is used to indicate that the task should not be performed

This status indicates that the work activity was not approved but rejected by the approver.

The following statuses are only applicable to “outbound” activities:

This status indicates that the activity has been sent to an external system for scheduling and processing, for example, Oracle Field Service Cloud (OFSC).

This status indicates an error was corrected and resent to the server.

This status indicates that the activity does not have all the necessary details to enable it to be properly scheduled in an external system.