1.1.1 Process Management

This topic provides the information on the components of the process management.

Business Process Definition

OBACS allows definition of flexible business process tailored for specific business needs. The user can configure the number of stages, the data segments applicable for each stage and the modifiable feature of these data segments. Advices and documents required to proceed to the next stage can be configured for each stage.

Account Category Definition

OBACS allows definition of account categories to which one or more account classes are mapped. This account category is chosen while initiating account opening application.

Account Creation for New and Existing Customer

Account Creation process flow supports the creation of accounts for new and existing customers.

• Creation of Savings / Current Accounts with Single currency / Multi-currency account class.
• Setup preferences like Cheque book, ATM, Digital Banking channels.
• Applicable features like RTL, Referral.
• Capture of Interest preferences and special condition IC at the account level.
• Capture of Statement preferences.
• Setup Multi-currency for account.
• Setup applicable limits like AUF, TOD, Daylight, Limit Facility at the account level.
• Upload of mandatory documents.
• Capture of authorized signatories and address preferences.

Account Amendments

• Account amendment process allows bank to have an operationally controlled process to perform amendment of account preferences, account features, statement preferences, limits, address through fine grained processing capabilities.
• Creation of additional multicurrency sub-accounts is made possible through account amendment.

Chequebook Request and Chequebook Status Update

• Chequebook request process allows to capture the cheque book request details for an account. Chequebook status update process facilitates the change of chequebook status from Requested to Delivered / Generated / Destroyed.

Account Closure

• Account Closure process facilitates capture of closure request for an account and after the sufficient conditions are fulfilled, account is marked as closed upon authorization.

Legal Blocks (Creation / Amendment / Closure)

• The legal block process caters to creation, amendment and closure of legal blocks which are created on an account. On approval, system creates a legal hold on the funds of an account.

Stop Payments (Creation / Amendment / Closure)

• The Stop payments process caters to creation, amendment, and closure of stop payments which can be placed for a single cheque / range of cheques / amount at an account level. On approval system creates stop payment records, which will be validated during transaction processing.

Dashboard Widgets

• Referral Queue
• Uncollected Funds
• Service Request Status