2.8.1 Activate Inactive/Dormant Account

You can update the status of an account from Active to Inactive or Dormant, Inactive to Active, Dormant to Inactive using the Activate Inactive/Dormant Account screen.

Note:

The fields marked as Required are mandatory.

Based on the configurations in Oracle Banking Retail Accounts for the inactive days, an account will move from Active status to Inactive and Dormant status automatically.

To update an account status:

1. On the Home screen, from Retail Account Services, under Status Update, click Activate Inactive/Dormant Account, or specify the Activate Inactive/Dormant Account in the Search icon bar.
   The Activate Inactive/Dormant Account screen is displayed.

   Figure 2-48 Activate Inactive/Dormant Account

   
   Description of "Figure 2-48 Activate Inactive/Dormant Account"
2. On the Activate Inactive/Dormant Account screen, click the Search icon or specify the account number in the Account Number field, and press Tab or Enter.
   The account status details are displayed.

   Figure 2-49 Activate Account

   
   Description of "Figure 2-49 Activate Account"
3. On the Activate Inactive/Dormant Account screen, update the account status. For more information on fields, refer to the field description table.

   Table 2-27 Activate Inactive/Dormant Account - Field Description

   Field	Description
   Account Number	Enter the Account Number or click the search icon to view the Account Number pop-up window. By default, this window lists all the Account Numbers present in the system. You can search for a specific Account Number by providing Customer ID, Account Number, or Account Name and clicking on the Fetch button. Note: The Account Name is displayed adjacent to this field as the account number is selected. The customer information is also displayed to the left of the screen.
   Activate Inactive/Dormant Account	This section displays the account status details.
   Account Status	Displays the current status of the account. The possible options are: Active Inactive Dormant
   Dormant Since	Displays the date on which the account became dormant. Note: This field is displayed if the account status is Dormant.
   Inactive Since	Displays the date on which the account became inactive. Note: This field is displayed if the account status is Inactive.
   Change Account Status to	Displays . The options are: Active: This option is displayed, when the account status is Inactive or Dormant. Inactive: This option is displayed, when the account status is Active. Dormant: This option is displayed, when the account status is Active.

4. Click Submit.
   The screen is successfully submitted for authorization.