10.2 View Queue Maintenance

This topic describes the systematic instructions to view the list of configured Queue maintenance’s.

1. Click Account Configurations, and under Account Configurations, click Queue Maintenance.
2. Under Queue Maintenance, click Create.
   The View page displays.

   Figure 10-2 View Queue Maintenance

   
   

   
   Description of "Figure 10-2 View Queue Maintenance"

   
   

   Tip:

   Click or to switch between the Tile view and the List view.

   Table 10-2 Queue Maintenance Tile - Field Description

   Field	Description
   Queue Name	Displays the name of the queue.
   Description	Displays the description of the queue.
   Authorization	Displays the authorization status of the record. Authorized Rejected Unauthorized
   Status	Displays the status of the record. Open Closed

   The following table describes the action items in the More Options () menu and the action items on the page.

   Table 10-3 Action Items Description

   Action Item	Description
   Unlock	Unlock a record and make amendments.
   Close	Close a record to prevent it from being unlocked and amended.
   View	View the details of a record.
   Delete	Delete a record. Note: Once deleted, the component can no longer be used to define an entity. But entities already defined using the component can continue to use it.
   Reopen	Reopen a closed record.
   Authorize	Authorize a record to make it active and available to define entities. Note: Creator of a record cannot authorize the component. Another user with authorize permissions can.
   Audit	Select to view the Maker, Checker, Status, and Modification Number of a record.
   Errors and Overrides	Select to view all existing errors or warnings on the page.

   Note:

   The actions you can perform depend on your role and the record status.
3. View the details of a Queue Maintenance tile.
   1. Click and select View.
      The Queue Maintenance page displays the Link Exceptions tab.

      Figure 10-3 View Queue Maintenance - Link Exceptions

      
      

      
      Description of "Figure 10-3 View Queue Maintenance - Link Exceptions"

      
      
   2. Click Approvals tab.
      The Approval details and the list of approver displays.

      Figure 10-4 View Queue Maintenance - Approvals

      
      

      
      Description of "Figure 10-4 View Queue Maintenance - Approvals"

      
      
   3. To view the audit details, click Audit.
      A dialog displays the Maker, Checker, Status, and Modification Number.
4. Unlock and update a Queue Maintenance.
   1. Click and select Unlock.
      The Queue Maintenance page displays the Link Exceptions tab.

      Figure 10-5 Unlock Queue Maintenance - Link Exceptions

      
      

      
      Description of "Figure 10-5 Unlock Queue Maintenance - Link Exceptions"

      
      
   2. Select or deselect link exceptions as required.
   3. Click Approvals.
      The Approvals tab displays.

      Figure 10-6 Unlock Queue Maintenance - Approvals

      
      

      
      Description of "Figure 10-6 Unlock Queue Maintenance - Approvals"

      
      
   4. Specify the Approval Type and Approval Process as required.
   5. Add an approver.
      1. Click +.

         A pop-up dialog displays the available roles.

      2. Select the required approver roles.
      3. Click Add.
   6. Click Save.
5. Approve or Reject an unauthorized Queue.
   1. From the Search Filter, search for the required record that is in an Unauthorized and Open state.
   2. Click and select Authorize.
      The View page displays.

      Figure 10-7 Approve the Record

      
      

      
      Description of "Figure 10-7 Approve the Record"

      
      

      Table 10-4 Authorize View

      Field Name	Description
      Mod Number<N>	Indicates the number of times the record was modified. Where N represents the number of modifications. Note: For a newly created record the modification number is 1.
      Done By	Name of the user who performed the latest modification.
      Done On	Date on which the record was modified.
      Record Status	The status of the record. Note: To authorize a record, its status should be Open.
      Once Auth	Specifies if the record was authorized at least once. Note: For a newly created record, the value is No.
      Compare (Button)	Click to compare the modified record with the previous version of the record.
      View (Button)	Click to display the record details.

   3. Click the check box besides Mod Number<N> to select the modified record.
   4. Click Approve or Reject.
      The Confirm dialog displays.
   5. Enter any remarks and click Confirm.
      A toast message confirms the successful approval or rejection of the record.
   6. On the View screen, click Audit.
      The following screen displays. This screen displays Date and Time details of the Branch.

      Figure 10-8 Audit - Branch Time Zone

      
      

      
      Description of "Figure 10-8 Audit - Branch Time Zone"

      
      
   7. Click UTC tab.
      The following screen displays. This screen displays Universal Date and Time.

      Figure 10-9 Audit - UTC

      
      

      
      Description of "Figure 10-9 Audit - UTC"