4.4 Troubleshooting Stage I & II

This topic provides information on the Troubleshooting Stage I & II.

When a migration fails or contains failed records, the user can make use of the Dashboard and Monitor Migration screens to drill down and see the errors that happened in the migration.

Based on the errors observed, the user can perform one of the options listed below.

1. If the migration failed in Migration Stage I, then the user has to go back to FILE UPLOAD or INITIATE MIGRATION stage during stage submit in order to retrigger a new migration.
2. If the migration failed in Migration Stage II due to a technical error or due to a maintenance error, the same migration can be retried again after correcting the issues by going back to the Migration Stage II again during stage submit for re-execution.
3. If the migration failed in Stage II due to data error in flat files, then the user must go back to FILE UPLOAD or INITIATE MIGRATION stage during stage submit to retrigger a new migration with corrected data.
4. If go back to FILE UPLOAD stage is chosen, then the user must upload a new set of flat files containing the corrected version of failed accounts and continue further as explained in above sections. The user has to always upload the entire set of flat files for the failed account. Uploading only the failed field’s flat file will not work.
5. In INITIATE MIGRATION stage, there is an option to Reattempt an existing migration by choosing the appropriate Migration ID from the list. This option will make reconciliation easier in the Dashboard screens for any failed and later corrected migration.