4.11 Customer Transfer

This topic describes the systematic instructions to transfer customer account.

This feature allows changing customer associated with the existing account. This helps customers access new account features more easily while following certain rules.

1. On Home screen, click Corporate Account Services. Under Corporate Account Services, click Customer Transfer.
   The Customer Transfer screen displays.

   Figure 4-61 Customer Transfer

   
   

   
   Description of "Figure 4-61 Customer Transfer"

   
   
2. In the Account Search section, specify one or more fields. For more information on fields, refer to the field description table.

   Table 4-34 Account Search - Field Description

   Field	Description
   Customer Number	Specify the CIF number of the customer owning the account.
   Customer Name	The name of the selected customer is auto-populated.
   Account Category	Specify the account category to which the account belongs.
   Description	Displays the description of the selected account category.
   Currency	Specify the operating currency of the account.
   Currency Description	Displays the description of the operating currency.
   Account Number	Specify the account number.

   Figure 4-62 Customer Transfer

   
   

   
   Description of "Figure 4-62 Customer Transfer"

   
   
3. Click Search.
   The accounts matching the search filters display in the Account Selection section.
4. Click an account tile to select it and then click Initiate.
   The Customer Transfer Entry screen displays the Account Basic Details section.

   Figure 4-63 Customer Transfer Entry

   
   

   
   Description of "Figure 4-63 Customer Transfer Entry"

   
   
5. The user is allowed to change the customer number. Review the account details on each tab and click Next.
   The Account Address page displays.

   Figure 4-64 Account Address

   
   

   
   Description of "Figure 4-64 Account Address"

   
   
6. The user is allowed to review the defaulted details and can change or add additional details if required. To add a new address, Click Add.
   The Add Address dialog displays.

   Figure 4-65 Add Address

   
   

   
   Description of "Figure 4-65 Add Address"

   
   

   For more information on fields, refer to the field description table.

   Table 4-35 Account Address - Field Description

   Field	Description
   Language	Specify the language of the address details.
   Department	Specify the department which identifies a division of a large organization or building.
   Sub Department	Specify the sub-division of a large organization or building.
   Street Name	Specify the street or thoroughfare name.
   Building Name	Specify the building name.
   Building Number	Specify the building number.
   Floor	Specify the floor within a building.
   Post Box	Specify the numbered box in a post office, assigned to a person or organization, where letters are kept until called for.
   Room	Specify the room number in the building.
   Post Code	Specify the code consisting of a group of letters and/or numbers that is added to a postal Address to assist the sorting of mail.
   Town Name	Specify the name of a built-up area, with defined boundaries, and a local government.
   Town Location Name	Specify the specific Location name within the town.
   District Name	Specify a subdivision within a country sub-division.
   Country Sub Division	Specify a subdivision of a country such as state, region, county.
   Country	Specify the nation with its own government.
   Address Line 1	The first line of the current address, typically including the building name or primary address details.
   Address Line 2	The second line of the address, usually containing the street name or additional address details.
   Unstructured	Select Unstructured check box to enter address.
   Address Line 1	Specify the Address Line 1.
   Address Line 2	Specify the Address Line 2.
   Address Line 3	Specify the Address Line 3.
   Address Line 4	Specify the Address Line 4.
   Country	Click icon to select the country
   Country Sub Division	Click icon to select country sub division.
   Post Code	Specify the code consisting of a group of letters and/or numbers that is added to a postal Address to assist the sorting of mail.

7. The user is allowed to review the defaulted details and can change or add additional details if required. click Next.
   The Account Signatory page displays.
8. The user is allowed to review the defaulted details and can change or add additional details if required. click Next.
   The Department Approval page displays.

   Figure 4-66 Customer Transfer Entry

   
   

   
   Description of "Figure 4-66 Customer Transfer Entry"

   
   

   For more information on fields refer to the field description table.

   Table 4-36 Department Approval - Field Description

   Field	Description
   Department Name	Displays the department name considering the source code.
   Description	Auto populate the description of the department name.
   Approval Status	Displays the current status.
   Remarks	Provide remarks about the department approval or any other remarks
   Action	To upload the documents.

9. The user is allowed to review the defaulted details and can change or add additional details if required and Click Next.
   The Summary page displays.
10. Click Submit from the Summary screen.
    The Stage Movement Submission dialog displays the Overrides stage.
11. To complete the Stage Movement Submission process, follow the steps the below:
    1. Accept any Overrides generated and click Proceed Next.
       The Checklist stage fetches and displays checklists mapped to this stage.
    2. Confirm the checklist items and then click Proceed Next.
       The Outcome stage displays.
    3. Select Proceed from the drop-down list and click Submit.
       The customer transfer is submitted.
12. To complete the Approve Customer Transfer task, follow the steps the below:
    1. Click Tasks, and under Tasks, click Free Tasks.
       The Free Tasks page displays.
    2. Search the listed tasks with these column values. The Process Name column contains Customer Transfer, the Stage column contains Approve Customer Transfer.
    3. Click Acquire and Edit.
       The Approve Customer Transfer - Application Number page displays
13. Review the updated Customer Transfer Details and click Submit from the Summary page.
    The Customer Transfer is approved.
14. To complete the Stage Movement Submission process, follow the steps below:
    1. Accept any Overrides generated and click Proceed Next. The Checklist stage fetches and displays checklists mapped to the Approve stage.
    2. Confirm the checklist items and then click Proceed Next. The Outcome stage displays.
    3. Select PROCEED from the drop-down list.
    4. Click Submit.
15. To confirm that all stages of the Customer Transfer process are complete, click Tasks under Tasks, and then click Completed Tasks.
    The Completed Tasks screen displays Entry and Approval stages.