18.1 Service Request Definition - Summary

Last three service requests that are created by the administrator are by default displayed on the Service Request Definition summary screen.

To view the service requests:

  1. Navigate to one of the above paths.
    The Service Request Definition - summary screen appears.

    Figure 18-1 Service Request Definition - Summary



  2. Click copy icon against a specific service request record if you want to create a new Service Request definition by copying the definition of that service request.