1.3.2 Enhanced User Experience in Payment Management

We have reimagined the user experience (ReUX) for payments, simplifying the user interactions with seamless interfaces, making the Payment journeys intuitive with fewer steps, reducing friction, and ensuring that even non-technical users can easily navigate and complete payment tasks.

A Re-UXed Payment is designed to significantly reduce the time taken for users to complete payment transactions. ReUX aims to streamline workflows, minimize clicks, and reduce time spent on repetitive payments for both businesses or individual’s users thus enhancing the functionality, usability, and overall satisfaction for users while making payments.

The redesigned payment transactions are mobile-friendly, convenient, simplified, and insightful for our customers. The responsive and adaptive designs offer smooth functionality across all devices (desktop, tablet, smartphone). We are also introducing gesture support for payment enquiries, enhancing the way users interact with their mobile devices and utilize their native capabilities.

Swipe gestures allow customers to left swipe on a list item to reveal options that can be performed on that item. For example, swiping on a Favourite Payment gives the option to either make the payment again or mark it as Un-favourite. Swiping all the way across the row performs the default action, which is "Pay Again" in this case. Similarly, swiping on a Payment Status inquiry offers options to copy and repeat the payment or download an e-receipt. A "More" option is also available to explore additional actions provided for the item.