75 Forgot Password

This topic describes the systematic instruction to Forgot Password feature. User can reset their login password.

The login password is the password using which the user can log into the internet banking platform. The user cannot access his bank accounts without this password. The Forgot Password feature enables users to reset their login password. While resetting password system displays the password policy block as a popup message.

The user is required to enter his User ID and Date of Birth. His identity is validated through the 2factor authentication process, post which, the user can setup a new login password for channel access.

Pre-requisites

• The user must have valid login credentials to access the digital banking platform.
• The system administrator must have setup 2 factor authentication for Forgot Password.

Features Supported In the Application

• User Verification
• New Password Creation

To reset the password:

1. From OBDX Portal, click Forgot Password .
2. In the Login page, click Forgot Password.
   The Forgot Password screen appears.

   Figure 75-1 Forgot Password - User Verification

   
   

   
   Description of "Figure 75-1 Forgot Password - User Verification"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 75-1 Forgot Password - User Verification - Field Description

   Field Name	Description
   Username	Enter your login username.
   Date of birth	Enter your date of birth.

3. In the Username field, enter your login username.
4. In Date of birth field, enter your date of birth.
5. Perform anyone of the following actions:
   • Click Continue.
   • Click Cancel to cancel the transaction.
6. The Verification screen appears. The user has to pass the 2factor authentication, before he can proceed. 2 factor authentication (OTP/Security question/Soft Token) will be as per the setup done by the system administrator.
7. The Forgot Password screen appears.

   Figure 75-2 Forgot Password – New Password Creation

   
   

   
   Description of "Figure 75-2 Forgot Password – New Password Creation"

   
   

   Figure 75-3 Password Policy popup

   
   

   
   Description of "Figure 75-3 Password Policy popup"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 75-2 Forgot Password – New Password Creation - Field Description

   Field Name	Description
   Please enter your new password	Information specified in below fields are related to password.
   Password	Enter a new password for channel access.
   Re-enter Password	Re-enter the new password to confirm the same.

8. Perform anyone of the following actions:
   • In the Password field, enter a new password.
   • Click icon to enter a new password using the virtual keyboard.
9. Perform anyone of the following actions:
   • In the Re-enter Password field, re-enter the new password.
   • Click icon to re-enter the new password using the virtual keyboard.
10. Perform anyone of the following actions:
    • Click Submit.
    • Click Cancel to cancel the transaction.

    A message confirming the successful reset of the password appears.

11. Click Login to log in to the application.