58.3 Service Request Details (Requests Created using Service Request-Form Builder)

This topic describes the systematic instruction to Service Request Details (Requests Created using Service Request-Form Builder) option.

This page appears for the service requests created using Service Request Form Builder screen.

The Bank Administrator selects a service request record from the summary page. This screen comprises of three sections which display the request attributes, the details of the service request and the user details.

To view the service requests details:

  1. Navigate to one of the above paths.
    The Request Processing screen appears.
  2. Enter the required information in the search criteria fields.
  3. Perform anyone of the following actions:
    • Click Search. The specific service request records are displayed based on the search criteria specified.
    • Click Reset to clear the search parameters.
  4. Click on a specific service request record to view the details of that service request.
    The service request details appears on the Request Processing details screen.

    Figure 58-6 Request Processing - Details


    Description of Figure 58-6 follows
    Description of "Figure 58-6 Request Processing - Details"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 58-3 Request Processing - Details - Field Description

    Field Name Description
    Request Attribute Information specified in below fields are related to request attribute.
    Reference No The reference number generated at the time the service request was raised.
    Status The status of the service request.
    Date Requested The date on which the service request was raised.
    Product The type of product for which the service request was raised.
    Request Category The service request category for which the service request was raised.

    Category is based on the type of product name selected.
    Request Name The name of the service request.
    Request Type The type of service request initiated.
    Severity The severity of the service request.
    Request Details This section displays the details of the service request. The fields vary depending on the type of service request.
    User Details Information specified in below fields are related to user details.
    User name The user name of the business user who initiated the service request.
    User ID The user Id of the business user who initiated the service request.
    Party ID The party Id of the user who initiated the service request.
  5. Perform anyone of the following actions:
    • Click Approve to Approve the Service Request.
    • Click Reject to Reject the Service Request.
  6. Click Back to navigate back to the Request Processing - Summary screen.

Parent topic: Request Processing