1.1.2 Retail Features

Relationship Pricing

As part of this feature, an option is provided to offer customized pricing based on the overall relationship and value a customer brings to the company. When a customer opens a term deposit, based on the customer’s relationship with the bank, special rate is offered if applicable.

Promise to Pay

Promise to pay functionality can be used if a delinquent customer is unable to make the payment immediately and plans to send the payment later. It becomes particularly useful when a loan account becomes delinquent, as it allows the customer to formally indicate their intention to settle the overdue amount at a promised future date. Promise to pay can help to track if the customer has made the payment by the committed date or not. One can use the status of promise to pay to track the payment and resolve the delinquent account once the payment is completed.

The Promise to Pay option can be availed by providing the promise amount and the date by when the user promises to repay the amount. Once the promise has been made, the user can initiate the loan repayment using the ‘Make Payment’ option.

Note:

The promise date must be a future date which is fixed and cannot be modified anytime later.

IBAN Number Capture

An option has been provided to capture the IBAN number in addition to the Current & Savings Account number, providing users with more comprehensive account details.

Service Request Enhancements

An option is introduced to integrate with the Bank’s Appointment Booking System through the Service Request Module. The bank administrator can create a bank appointment template using the service request form builder. The end customer can request an appointment with a branch representative by raising a new service request. A new service request called Bank Appointment has been added so that user can easily access the appointment booking feature in a way that is most convenient. The user can initiate a branch visit request by specifying details like date and time along with the reason for visiting the branch.