39.1 User Group - Service Request Mapping - Search

This topic describes the systematic instruction to User Group - Service Request Mapping - Search option.

User Group – Service Request mapping search option allows System Administrator to view the existing User Group - Service Request Mapping.

To view User Group - Service Request Mapping:

1. Navigate to one of the above paths.
   The User Group - Service Request Mapping screen appears.
2. Perform anyone of the following actions:
   • In the Mapping Code field, enter the user group - service request code for which you want to view the details.
   • In the Description field, enter the user group - service request mapping description for which you want to view the details.
   • From the Group Code list, select the group code already maintained to view the details of the same.
3. Perform anyone of the following actions:
   • Click Search to display results based on search criteria.
   • Click Clear to reset the details.
   • Click Cancel to cancel the transaction.

   Figure 39-2 User Group - Service Request Mapping - Search

   
   

   
   Description of "Figure 39-2 User Group - Service Request Mapping - Search"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 39-1 User Group - Service Request Mapping - Search - Field Description

   Field Name	Description
   Mapping Code	The user group - service request mapping code.
   Description	The user group - service request mapping description.
   Group Code	The group code to enquire about user group service request mapping, already maintained.

4. Click the Mapping Code for which you want to view the mapping details.

   The User Group - Service Request Mapping - View screen displays the mapping of service request to the user group.

   Figure 39-3 User Group - Service Request Mapping - View

   
   

   
   Description of "Figure 39-3 User Group - Service Request Mapping - View"

   
   

   Note:

   The fields which are marked as required are mandatory.

   For more information on fields, refer to the field description table.

   Table 39-2 User Group - Service Request Mapping - View - Field Description

   Field Name	Description
   Mapping Code	The user group - service request mapping code.
   Description	The user group - service request mapping description.
   Mapping Details	Information specified in below fields are related to Mapping Details.
   Group Code	The group code assigned to user group service request mapping.
   Service Requests	The list of all service request maintained. Note: All Service Request: if this is checked, then all service requests will be mapped with selected group code within the CASA, TD, Loans, Credit Cards modules. List of Individual Service Request: Module wise list of service requests will be available with check box against those. If this is checked, then individual service request is mapped with selected group code within the CASA, TD, Loans, Credit Cards and other modules.

5. Perform one of the following navigation to access the User Group - Service Request Mapping - View:
   • Click Edit to edit the service requests mapping details.
   • Click Cancel to cancel the transaction.
   • Click Back to navigate to the previous screen.