1.3.4 Service Request Enhancements

An option is introduced to integrate with the Bank’s Appointment Booking System through the Service Request Module. The bank administrator can create a bank appointment template using the service request form builder. The end customer can request an appointment with a branch representative by raising a new service request. A new service request called ‘Bank Appointment’ has been added so that user can easily access the appointment booking feature in a way that is most convenient. The user can initiate a branch visit request by specifying details like date and time along with the reason for visiting the branch.