2.2 Retail Accounts

This topic provides information about enhancements in the Retail Accounts.

Generic Feature Enhancements

• Account Closure Fee - Introduced a configurable charge feature on the account closure screen, allowing users to view, modify, or waive charges with real-time payout calculation.
• View, Print and Email Historical Account Statement - Branch users can now view, print, and email both ad hoc and periodic account statements.
• Customer details displayed in the Garnishment screen - This enhancement provides Operations Officers and Authorisers with on-demand access to customer information at key points in the Account Garnishment transaction journey.
• Guardian validation to be relaxed for minor beneficiaries - Mandatory system validation in the Beneficiary Details maintenance screen for the US region has been relaxed where system was enforcing the user to capture guardian details mandatorily when the beneficiary being added was a minor.
• Add remark capture for the user to input the reason for garnishment and other relevant information to the garnishment - Remarks field has been introduced in the Account Garnishment screen allowing users to input free text remarks enabling them to capture pertinent information relevant to garnishment.