15.3 Servicing Journal

Tellers and Supervisors can use this screen to view the status of the non-cash transactions performed by them on the posting date.

For information on the common operations and icons on this screen, refer to About Electronic and Servicing Journals.

To view the status of the non-cash transactions:

1. On the Homepage, from Teller mega menu, under Journal Log, click Servicing Journal or specify Servicing Journal in the search icon bar and select the screen.
   The Servicing Journal screen is displayed.

   Figure 15-5 Servicing Journal (Tile View)

   
   

   
   Description of "Figure 15-5 Servicing Journal (Tile View)"

   
   

   You can perform any of the following actions in this screen:

   • Click icon to view the transaction information. This screen provides the details of the transactions handed off to the external system.

     The Transaction Info pop-up screen is displayed.

     Figure 15-6 Transaction Info

     
     

     
     Description of "Figure 15-6 Transaction Info"

     
     
   • Click icon to view the transaction details. The following details are displayed based on the transaction status in the filters:
     • Teller Sequence
     • Transaction Reference
     • Transaction Status
     • Time Resubmitted
     • Time Stamp/Approval Time Stamp
     • Supervisor ID
     • Supervisor Remarks
     • Override Info

       Click Override Info icon to view the details for approval flow request.

   • Click icon to submit the transaction.
   • Click icon to discard the transaction.
   • Click icon to view advice.
   • Click icon to reverse the transaction.

   Figure 15-7 Servicing Journal (Grid View)

   
   

   
   Description of "Figure 15-7 Servicing Journal (Grid View)"

   
   
2. Click the icon to filter the results on the tile/grid view based on the search criteria.
   The Filters pop-up screen is displayed.

   Figure 15-8 Filters (Servicing Journal)

   
   

   
   Description of "Figure 15-8 Filters (Servicing Journal)"

   
   
3. On the Filters pop-up screen, specify the details fetch the records. For more information on fields, refer to the field description table.

   Note:

   The fields, which are marked with an asterisk, are mandatory.

   Table 15-6 Filters - Field Description

   Field	Description
   Teller ID	Specify the Teller ID. Note: You can also click the search icon and select the Teller ID from the list of values.
   Function Code	Specify the function code for which the inquiry is to be made. Note: You can also click the search icon and select the Teller ID from the list of values.
   Branch Posting Date	Specify the branch posting date for which the inquiry is to be made. Note: By default, the current posting date is displayed.
   Account Number	Specify the account number. Note: You can also click the search icon and select the Teller ID from the list of maintained account numbers.
   Teller Sequence Prefix	Click the search icon and select from the list of values.
   Transaction Status	Select the transaction status from the drop-down values. Note: By default, All status is selected.
   Transaction Reference	Specify the transaction reference number.
   From Sequence Number	Specify the start number of the sequence range.
   To Sequence Number	Specify the end number of the sequence range.
   From Transaction Time	Specify the transaction start time.
   To Transaction Time	Specify the transaction end time.
   From Amount Range	Specify the “from” amount of the amount range.
   To Amount Range	Specify the “to” amount of the amount range.
   Transaction Currency	Click the search icon and select the transaction currency from the list of values.