- Teller User Guide
- Customer Service
- Passbook Status Change
18.6 Passbook Status Change
The Teller can use the Passbook Status Change screen to initiate the status change for a passbook of a customer account.
- On the Homepage, from Teller mega menu, under
Customer Service, click Passbook Status
Change or specify Passbook Status Change
in the search icon bar and select the screen.The Passbook Status Change screen is displayed.
- On the Passbook Status Change screen, specify the
fields. For more information on fields, refer to the field description
table.
Table 18-6 Passbook Status Change - Field Description
Field Description Account Number
Specify the account number for which the passbook status change is required.
Account Branch
Displays the branch code of the specified account number.
Account Name
Displays the name of the specified account number.
Customer ID
Displays the customer ID of the specified account number.
Passbook Number
Displays the current passbook number of the customer account.
Issue Date
Displays the date of issue of the current passbook number.
Passbook Status
Select the passbook status to be changed from the following drop-down values:-
Active
-
Close
-
Reissue
Status Description
Displays the description of the selected status.
Status Change Date
Displays the current posting date as the status change date.
Narrative
Displays default the narrative as Passbook Status Change, and it can be modified.
Old Passbook Details
Specify the fields.
Passbook Number
Displays the old passbook number of the customer account.
Issue Date
Displays the issue date of the old passbook.
Status Movement
Displays the current status of the old passbook number.
Status Description
Displays the description of the status of the old passbook number.
Status Change Date
Displays the date on which the old passbook is modified.
-
- Click Submit.The request is handed off to the FLEXCUBE Universal Banking system for updating the status change of the old passbook number.
Parent topic: Customer Service