2.16 Specialized Cases Tab

This topic describes the systematic instructions to Specialized Cases Tab.

Oracle Banking Collections Cloud Service facilitates specialized action on accounts belonging to specialized condition or segment like litigation, bankruptcy etc.

The key features of this functionality are:

• A new tab in Task Summary dashboard called Specialized cases will display all account which belong to specialized segment and assigned to logged in collector.
• Through this tab, collector can view all tasks assigned to them, filter search task, escalate task, perform action and navigate to case summary dashboard.
• In addition, Supervisor will be able to reassign the account belonging to a collector in his hierarchy to a different collector.