1 Introduction

Oracle Banking Collections Cloud Service facilitates you to setup and maintain day zero configurations required to perform the day to day transactions efficiently.

The Maintenance menu pages help you with the following essential configurations:

• Configure lookups to create predefined values that appear in drop down lists of various fields.
• Configure product processors for receiving delinquent account details.
• Configure seed data codes to process, map, and store the corresponding information received from the product processors.
• Configure definitions to generate auto numbers based on predefined logic.
• Configure workflows to define life cycle of tasks that are performed by the system or collectors.
• Create tasks that need to be performed by the system or collectors to collect the amount due from the customer.
• Configure action and results that are used to process details of task performed under a strategy.
• Create strategies to group tasks that are required to performed on a case.
• Create segments to group the accounts based on certain rules.
• Create and manage user groups to manage users and agencies who perform collection tasks and activities for a case.
• Configure user assignment based on which tasks are assigned to users and agencies.
• Create promise types that are used to create promises made by the customer to repay the due amount.
• Configure communication templates for different communication channels like Letter, Email or SMS.
• Configure different type on fees and charges on the account to be calculated under specific conditions.
• Onboard Agencies which will be used in assignment process.