4.12.2 Canceling a Settlement Offer

This topic provides the systematic instructions to Canceling a Settlement Offer.

You can cancel a Settlement Offer only if it exists in initiated status.

To cancel a Settlement Offer, follow the below steps.

1. Navigate to the Case Summary page.
2. In the Account widget, select the required account from the account list.
3. In the Settlement widget, click
4. In the Settlement Offer section, select Cancel Offer under the Action hamburger option.
5. Click Save.