2.6 Collection History

This topic describes the systematic instructions to Collection History.

This widget displays the collection history of the accounts assigned to the collector or the team (if supervisor). It displays a pie chart depicting the historical performance of the collector. The pie chart shows the unique account-case count by comparing the amount due for collections versus the actual collections made during the selected period.

The pie chart displays the following legends:

• Fully Collected: Depicts the percentage of accounts on which the total amount received against the promise is equal to the total promised amount.
• Partially Collected: Depicts the percentage of accounts on which the total amount received against the promise is less than the total promised amount.
• Not Collected: Depicts the percentage of accounts on which no amount is received against the promised amount.