2.1 Key Performance Indicators

This topic provide information about the Key Performance Indicators.

This widget displays information of the key performance indicators of the logged-in collector or the team ( if supervisor) for a specific time period.

Table 2-1 Key Performance Indicators

Field Name	Description
Total Contact	Displays the count of all tasks that the logged-in user or the team (if supervisor) has worked on.
No of Accounts Handled	Displays the number of accounts contacted by the collector or the team (if supervisor).
Right Party Contact Rate	Displays the percentage of right party contacted by the collector or the team (if supervisor).
Promise to Pay Rate	Displays the count of individual calls resulting in a promise by a borrower.
Promise Kept Rate	Displays the percentage of promises kept by the borrower.
Collection Liquidation Rate	Displays the percentage of total amount collected by the collector or the team (if supervisor) against total amount assigned for collections.
First Call Resolution	Displays the number of accounts resolved by the collector or the team (if supervisor) with a single call.