5.6 Specialized Cases

This tab displays the tasks assigned to you related to the specialized segments to which you are associated where the grouping basis is not applicable.

Table 5-7 Field Description: Specialized Cases

Field Name	Description
Specialized Cases Filter	This section helps you to filter the task list based on specific search criteria for specialized cases.
Segment	Indicates the segment to which the account belongs for which the tasks are created.
Strategy	Indicates the strategy applicable on the segment. Note: The list displays strategies related to the selected segment.
Account Number	Indicates the account number.
User Name	Indicates user name of the collector. Note: For supervisor role, it allows to search and select multiple user names of the collectors under the logged-in supervisor or logged-in supervisor's user name. For normal collector role, this field is not enabled and displays user name of the logged-in collector by default.
Customer ID	Indicates the customer ID.
<Task List>	The task list displays following details of the tasks.
Account Number	Displays the account number.
Customer	Displays the name of the customer.
Product Type	Displays the product type of the account.
Segment	Displays the segment to the account belongs.
Strategy	Displays the strategies applicable on the account.
Total Tasks	Displays the total number of tasks applicable on the customer, account, segment, or strategy. Note: If you are a normal collector, it displays the total number of tasks assigned to you related to the customer, account, segment, or strategy where ignore group basis is Yes for the product processor. If you are a supervisor collector, it displays the total number of tasks assigned to all the collectors under you. These tasks are related to the customer, account, segment, or strategy where ignore group basis is Yes for the product processor.
Not Started	Displays the total number of tasks that are in Not Started status. Note:
Escalated	Displays the total number of tasks that are in Escalated status. Note:
WIP	Displays the total number of tasks that are in Work in Progress status. Note:
User Assigned	Displays the user name of the collector to whom the task is assigned.
Case Details	Click <icon> to navigate to Case Summary page. If you navigate to Case Summary page from here, account number associated with the corresponding task is in context.

• Searching for a Task Created for Specialized Cases
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