2 Key Features

Oracle Banking Collections Cloud Service is designed to assist financial institutions with managing the repayment of their consumer debt portfolios. The solution helps in accurate tracking and monitoring of delinquent accounts with high standards of efficiency.

Key capabilities of Oracle Banking Collections Cloud Service are as follows:

• Case Creation for Delinquent Accounts
  This topic describes the systematic instructions to Case Creation for Delinquent Accounts.
• Rules Engine to Automate Decision Making
  This topic describes the systematic instructions to Rules Engine to Automate Decision Making.
• Intelligent Segmentation and Task Workflow Management
  This topic describes the systematic instructions to Intelligent Segmentation and Task Workflow Management.
• User Allocation and User Management
  This topic describes the systematic instructions to User Allocation and User Management.
• Capture Customer Interactions
  This topic describes the systematic instructions to Capture Customer Interactions.
• Email Alerts
  This topic describes the systematic instructions to Email Alerts.
• SMS Alerts
  This topic describes the systematic instructions to SMS Alerts.
• Letter Communication
  This topic describes the systematic instructions to Letter Communication.
• Promise to Pay
  This topic describes the systematic instructions to Promise to Pay.
• Task Management
  This topic describes the systematic instructions to Task Management.
• Case Management
  This topic describes the systematic instructions to Case Management.
• Active Account History
  This topic describes the systematic instructions to Active Account History.
• Collector and Supervisor Dashboard
  This topic describes the systematic instructions to Collector and Supervisor Dashboard.
• Manual Email Alerts and Letters
  This topic describes the systematic instructions to Manual Email Alerts and Letters.
• Fees & Charges
  This topic describes the systematic instructions to Fees & Charges.
• Specialized Cases Tab
  This topic describes the systematic instructions to Specialized Cases Tab.
• Specialized Collections Process
  This topic describes the systematic instructions to Specialized Collections Process.
• Borrower Behavior Score using Pricing and Decision service
  This topic describes the systematic instructions to Borrower Behavior Score using Pricing and Decision service.
• Agent User Interface
  This topic describes the systematic instructions to Agent User Interface.
• Self Service Collections through OBDX
  This topic describes the systematic instructions to Self Service Collections through OBDX.
• Bi-directional WhatsApp communication through OBDX
  This topic describes the systematic instructions to Bi-directional WhatsApp communication through OBDX.
• Document Upload
  This topic describes the systematic instructions to Document Upload.
• Settlement Processing
  This topic describes the systematic instructions to Settlement Processing.
• Agency Assignment
  This topic describes the systematic instructions to Agency Assignment.
• Dialer Extract
  This topic describes the systematic instructions to Dialer Extract.
• Data Exchange Service
  This topic describes the systematic instructions to Data Exchange Service.
• Transaction Approval
  This topic describes the systematic instructions to Approval Process.
• Task Prioritization
  This topic describes the systematic instructions to prioritize the assigned task to the collection agent.
• Loan Overdue Payment
  This topic describes the systematic instructions to initiate loan overdue repayment.
• Data Export from Task Summary
  This topic describes the systematic instructions to export data from Task Summary screen.
• Collector Leave Planner
  This topic describes the systematic instructions to managing collectors leave and work scheduling.
• Communication to Internal Users
  This topic describes the systematic instructions to send email communication to bank users.
• Regulatory Controls – Contact Threshold
  This topic describes the systematic instructions to define contact limits and thresholds as part of regional debt collection regulatory controls.
• Regulatory Controls – Update Customer Contact
  This topic describes the systematic instructions to update a customer’s contact details within the regional debt collection regulatory controls.
• Inbound Data Interface using Schema to Schema Fast Data Transfer
  This topic outlines the step-by-step process for ingesting accounts into Oracle Banking Collections using Schema-to-Schema Fast Data Transfer.
• Business Configurations
  This topic describes the systematic instructions to Business Configurations.