8.2 Process to View Call Action

This topic describes the information about View List of Call Actions.

User can view the list of call actions created in the system and search for a particular call action.

To view the list of call actions:

1. From Homescreen, click Collections. Under Collections, click Maintenance.
2. Under Maintenance, click Call Action. Under Call Action, click View Call Action.
   The View Call Action screen is displayed.

   Figure 8-2 View Call Action

   
   

   
   Description of "Figure 8-2 View Call Action"

   
   

   For more information on fields, refer to the field description table.

   Table 8-2 Field Description: View Call Action - Tile

   Field Name	Description
   Action Code	Displays the call action code
   Action Description	Displays the description of the call action.
   <Authorization Status>	Select the authorization status of the call action. The possible options are: Unauthorized Authorized
   <Record Status>	Select the status of the record. The possible options are: Open Closed

3. On the View Call Action screen, click
   
   
   
   icon.
   The View Call Action - Search screen is displayed.

   Figure 8-3 View Call Action - Search

   
   

   
   Description of "Figure 8-3 View Call Action - Search"

   
   
4. On the View Call Action - Search screen, specify the Search Filter to fetch the required Product Processor.

   For more information on fields, refer to the field description table.

   Table 8-3 Field Description: View Call Action - Search

   Field Name	Description
   Code	Indicates the call action code.
   Description	Indicates the description of the call action.
   Authorization Status	Select the authorization status of the call action. The options are: Authorized: Select this option if user want to search for a call action with Authorized status. Unauthorized: Select this option if user want to search for a call action with Unauthorized status.
   Record Status	Select the status of the record. The options are: Open: Select this option if user want to search for a call action with Open status. Closed: Select this option if user want to search for a call action with Closed status.

5. Click Search to display the required product processor.
6. On View Call Action screen, click icon to Unlock, Delete, Authorize or View the created Call Action.
7. Click Unlock to modify the created Product Processor.
   The Create Call Action - Modify screen is displayed.

   Figure 8-4 Create Call Action - Modify

   
   

   
   Description of "Figure 8-4 Create Call Action - Modify"

   
   

   For more information on fields, refer to the field description table.

   Table 8-4 Field Description: Create Call Action

   Field Name	Description
   Basic Details	This section is used to provide basic information of the call action.
   Code	Indicates the unique identification code of the call action.
   Description	Indicates the description of the call action.
   Call Action Details	This section is used to specify details of the actions.
   S. No.	Displays the serial number of the record.
   Action	Indicates the action type.
   Call Type	Indicates the call type.
   Active	Toggle to indicate whether the call action record is active.
   Result Details	This section is displayed if user click corresponding to a row in the Call Action Details table. In this section, user can specify details of the results that user want to configure for a particular action.
   Result	Indicates the result for the action type.
   Right Party Contacted	Indicates whether right party contact is enabled for action and result combination.
   Status	Click Manage to configure the collection statuses for the action and result combination.
   Active	Toggle to indicate whether the result is active.
   Status Details	This section is displayed if you click Manage in the Status field of Result Details section. It is used to specify collection status details for an action and result combination.
   Collection Status	Indicates the collection status of the action and result combination.
   Action	Indicates whether the collection status is open or closed for the action and result combination.

8. Click Save to update the modified fields.
9. Click View to view the created Call Action code.
   The Create Call Action - View screen is displayed.

   Figure 8-5 Create Call Action - View

   
   

   
   Description of "Figure 8-5 Create Call Action - View"

   
   

   For more information on fields, refer to the field description table.

   Table 8-5 Create Call Action - View - Field Description

   Field Name	Description
   Basic Details	This section is used to provide basic information of the call action.
   Code	Indicates the unique identification code of the call action.
   Description	Indicates the description of the call action.
   Call Action Details	This section is used to specify details of the actions.
   S. No.	Displays the serial number of the record.
   Action	Indicates the action type.
   Call Type	Indicates the call type.
   Active	Toggle to indicate whether the call action record is active.
   Result Details	This section is displayed if user click corresponding to a row in the Call Action Details table. In this section, user can specify details of the results that user want to configure for a particular action.
   Result	Indicates the result for the action type.
   Right Party Contacted	Indicates whether right party contact is enabled for action and result combination.
   Status	Click Manage to configure the collection statuses for the action and result combination.
   Active	Toggle to indicate whether the result is active.
   Status Details	This section is displayed if you click Manage in the Status field of Result Details section. It is used to specify collection status details for an action and result combination.
   Collection Status	Indicates the collection status of the action and result combination.
   Action	Indicates whether the collection status is open or closed for the action and result combination.