1 New Features

This topic explains functional features that are enhanced or added in this release.

Oracle Banking Collections Cloud Service is designed to assist financial institutions with managing the repayment of their consumer outstanding or past due debts. The solution helps in accurate tracking and monitoring of delinquent accounts with high standards of efficiency.

The key features developed as part of Oracle Banking Collections Cloud Service 14.8.2.0.0 release are:

Note:

Oracle Banking Collections Cloud Service is integrated with Oracle Banking Retail Lending 14.8.1.0.0 Release. The interface supports data transfer through staging tables covering new delinquent account data and updates for all entities.

This topic contains the following sub-topics

• Collector Leave Planner
  This topic describes the systematic instructions to managing collectors leave and work scheduling.
• Communication to Internal Users
  This topic describes the systematic instructions to send email communication to bank users.
• Customer Communication Details
  This topic describes the systematic instructions to display detailed communication history on the case summary screen.
• Regulatory Controls – Contact Threshold
  This topic describes the systematic instructions to define contact limits and thresholds as part of regional debt collection regulatory controls.
• Regulatory Controls – Update Customer Contact
  This topic describes the systematic instructions to update a customer’s contact details within the regional debt collection regulatory controls.
• Inbound Data Interface using Schema to Schema Fast Data Transfer
  This topic outlines the step-by-step process for ingesting accounts into Oracle Banking Collections using Schema-to-Schema Fast Data Transfer.