1. Transactions User Guide
  2. Case Summary
  3. Promise to Pay
  4. Canceling a PTP

4.5.3 Canceling a PTP

You can cancel a PTP, if required. While canceling a PTP, you must provide the reason for cancellation.
To cancel a PTP:
  1. Navigate to the Case Summary page.
  2. In the Account widget, select the required account from the account list.
  3. In the Promise To Pay widget, click expand.
  4. In the Promise Details section, click Cancel corresponding to the promise that you want to cancel.
  5. In the Reason for Cancellation section, select the reason for cancellation from the Reason list.
  6. Click Save.

Parent topic: Promise to Pay