1 Introduction

Oracle Banking Collections facilitates you to manage the delinquent accounts and cases created on the customers of these accounts. It helps you to perform various transactions for recovery of amount due from the customers.

You can perform the following key transactions:

• Search and keep track of cases that are in Open status.
• View detailed information of cases and accounts linked to the case.
• View customer related information.
• View details of all tasks related to cases and add ad hoc tasks.
• Create and track Promise to Pay for the promises made by customer to repay the due amount.
• View list of activities performed on the accounts linked to the case.
• Create public or private notes for the accounts related to the case.
• View details of the payments received on an account.
• View Fees and Charges applied on the account.
• Send manual email to the customer.
• Enable or remove specialized process on the account and capture additional information.
• View list of tasks assigned to you and performs actions on the same.