2.1 Key Performance Indicators

This widget displays information of the key performance indicators of the logged-in collector for a specific time period.

Table 2-1 Key Performance Indicators

Field Name	Description
Total Contact	Displays the count of all tasks that the logged-in user has worked on.
No of Accounts Handled	Displays the number of accounts contacted by the collector.
Right Party Contact Rate	Displays the percentage of right party contacted by the collector.
Promise to Pay Rate	Displays the count of individual calls resulting in a promise by a borrower
Promise Kept Rate	Displays the percentage of promises kept by the borrower.
Collection Liquidation Rate	Displays the percentage of total amount collected by the collector against total amount assigned for collections.
First Call Resolution	Displays the number of accounts resolved by the collector with a single call.