4.7 Communication Details

This widget displays the count of various communications made with the customer on the active account and case.

Table 4-19 Communication Details

Field Name	Description
Call	Displays the count of calls made with the customer. For example, inbound and outbound calls.
Letter	Displays the count of letters sent to the customer.
Email	Displays the count of emails sent to the customer.
Message	Displays the count of text messages sent to the customer.