4.7 Communication Details

This widget displays the count of various communications made with the customer on the active account and case.

Table 4-19 Communication Details

Field Name	Description
Call	Displays the count of calls made with the customer. For example, inbound and outbound calls.
Letter	Displays the count of letters sent to the customer.
Email	Displays the count of emails sent to the customer.
Message	Displays the count of text messages sent to the customer.

If user click , the Communication Detailssection is displayed.

By default, it displays list of all the communications made with the customer.

Table 4-20 Communication Details - Field Description

Field Name	Description
CaseID, <Customer Name>	Displaysthe case ID and name of the customer.
<ProductSub Type - Account Number>	Indicates the product sub type and account number.
Overdue	Displaysthe overdue amount on the account.
Communication Details	This section provides the search criteria to filter records.
Mode	Displays mode of communication.
Sent By	Displays list of users who had sent the communication.
<Date Range >	Indicatesthe period during which the communications were performed. From: Indicates the start date of the period. To:Indicatesthe end date of the period. By default, the business date is selected.
Date	Displays date and time when the communication was performed.
Mode	Displays the mode of the communication.
Template	Displays the template of the communication.
Recipient	Displays the recipient’s name of the communication.
Relationship	Displays the relationship of recipient with the account.
Contact Details	Displays the contact details to which the communication is sent.
Sent By	Indicates user name of the collector who had sent the communication.

• Searching a Communication
  This topic describes the systematic instructions to searching a communication.