Table of Contents

• Title and Copyright Information
• Preface
  • Purpose
  • Before You Begin
  • Audience
  • Documentation Accessibility
  • Critical Patches
  • Diversity and Inclusion
  • Related Resources
  • Conventions
• 1 New Features
  • 1.1 Transaction Approval
  • 1.2 Task Prioritization
  • 1.3 Loan Overdue Payment
  • 1.4 Manual Fee Reversal
  • 1.5 Enhanced Escalation Process
  • 1.6 Enhanced Case Summary Account Widget
  • 1.7 Enhanced Task Summary
  • 1.8 Data Export from Task Summary
  • 1.9 Non-Delinquent Account Indicator
  • 1.10 Collector Leave Planner
  • 1.11 Communication to Internal Users
  • 1.12 Customer Communication Details
  • 1.13 Regulatory Controls – Contact Threshold
  • 1.14 Regulatory Controls – Update Customer Contact
  • 1.15 Inbound Data Interface using Schema to Schema Fast Data Transfer
• 2 System Requirements and Technology Stack
  • 2.1 Technology Stack
  • 2.2 Supported Browsers
• 3 Third Party Software
• 4 Media and Documentation
  • 4.1 Media Pack
  • 4.2 Documentation Pack