1.1 Functional Troubleshooting Errors

This topic describes how to check and debug the basic Oracle Banking Corporate Lending Process Management application errors.

The following errors are the functional errors of Oracle Banking Corporate Lending Process Management application.

User are not able to initiate a task and below error is displayed

User need to ensure that Business Product and Business Process are maintained.

To maintain the Business Product and Business Process perform the following:
  • Corporate Lending > Maintenance > Business Process > Add new .
  • Corporate Lending > Maintenance > Business Product > Add new.

Figure 1-1 Object Error

Description of Figure 1-1 follows
Description of "Figure 1-1 Object Error"

User are not able to find an existing customer while initiating the process flow

All the existing customer needs to be replicated to common core.

Figure 1-2 Lead-Prospect Details

Description of Figure 1-2 follows
Description of "Figure 1-2 Lead-Prospect Details"

User are not able to find an existing loan while initiating the process flow

  • Ensure that there is at least one active contract for selected customer in back office.

    Or

  • All the existing contract needs to be replicated from back-office to mid-office.

Figure 1-3 Search contracts

Description of Figure 1-3 follows
Description of "Figure 1-3 Search contracts"

User are not able to find an existing task in free task pool

If the task is acquired by any other user then the task is assigned under other users My Task menu, therefore, the first user is not able to see that in free task pool. Second user has to release this task from his queue then the task is available in free task.

User are not able to edit or update any data segment in a process

Due to maintenance issue, user have to change the configuration.
  • Corporate Lending > Maintenance > Business Process > View Business Process > Edit Business Process.
Change the configuration from read only to editable

Figure 1-4 Loan Details

Description of Figure 1-4 follows
Description of "Figure 1-4 Loan Details"

Unable to save and proceed from one data segment to another in a process

Check if all the mandatory data has been filled in.

Figure 1-5 Business Process Definition

Description of Figure 1-5 follows
Description of "Figure 1-5 Business Process Definition"

Parent topic: Introduction