15 Customer Acceptance

This topic provides systematic instructions about the Customer Acceptance stage in the Collateral Perfection process.

In this stage, the user authorized to edit the Customer Acceptance task must capture the customer acceptance status after receiving it from the customer.
  1. From Home screen, click Tasks. Under Tasks, click Free Tasks.
    The Free Task screen is displayed.

    Figure 15-1 Free Tasks


    Free task queue in OBCFPM

  2. Click Acquire & Edit in the required Customer Acceptance task.
    The Customer Acceptance - Collateral Summary screen is displayed.

    Figure 15-2 Customer Acceptance - Collateral Summary


    Customer summary

    In the Customer Acceptance - Collateral Summary screen, following collateral details captured in the previous stages are displayed.
    • Basic Information
    • Collateral Type (Property) Details
    • Linked Facilities Details
    • Ownership
    • Seniority of Details
    • Covenants
    • Insurance
    • Configured Stage Status
  3. View the Collateral Summary and click Next.
    The Customer Acceptance screen is displayed.

    Figure 15-3 Customer Acceptance


    Option to download draft document sent to the customer

    In the above screen, you can download the draft document sent to customer by clicking the download icon.

  4. In next data segment, click Next.
    The Customer Acceptance - Comments screen is displayed.

    Figure 15-4 Customer Acceptance - Comments


    Option to post comments for the stage

  5. Type comments for the Customer Acceptance stage in the Comments text box.
  6. Click Post.
    Comments are posted below the Comments text box.
  7. Click Submit.
    The Checklist window is displayed.

    Figure 15-5 Checklist


    Checklist maintained for the stage

  8. Manually verify all the checklist and enable the corresponding check box.
  9. Select the Outcome based on customer acceptance status and click Submit.
    The options available in the drop down list are:
    • Accept
    • Reject
    • Revaluate

    If Accept is selected as the Outcome, the application is moved to the next stage on clicking Submit.

    If Reject is selected as the Outcome, the application is rejected on clicking Submit.

    If Revaluate is selected as the Outcome, the application is moved to the Collateral Review stage on clicking Submit.