11.2 Customer Notification

This topic provides systematic instructions about the Procedure to generate release draft for customer acceptance.

The Customer Notification data segment allows you to configure customer's mail address and generate release draft for customer acceptance.
Click Next in the Customer Notification - Release Request screen, the Customer Notification data segment is displayed.

Figure 11-3 Customer Notification - Customer Notification



  1. Click Generate Document.
  2. Specify all the details in the Draft Generation Details window.
    For more information on field information, refer the below table.

    Table 11-1 Draft Generation Details - Field Description

    Field Description
    Communication Type By default, the Communication Type is displayed as Email. You cannot change the Communication Type in this screen.
    E-Mail To Specify the E-mail address to which the draft document has to be sent.
    E-Mail CC Specify the E-mail address which has to be in CC of draft communication mail.
    Subject Specify the mail Subject.
    Generate Click this to send the draft document to the mail ID mentioned in E-Mail To field.
    Cancel Click this to exit the Draft Generation Details window without saving the provided information.

Once the draft document is successfully sent to the mentioned mail ID, the Generated Documents is displayed as shown below.

  1. To view the generated draft document, click View Document.
  2. To download the generated draft document, click Download Document.
  3. After performing necessary actions in the Customer Notification screen, click Next.