14.8 Reopen Records (Event Mapping/ E-mail template/ E-Mail Configuration)

This topic provides systematic instructions about the procedure to reopen Event Mapping, E-mail template, and E-Mail Configuration records

User can reopen the closed Event Mapping, E-mail template, and E-Mail Configuration records whenever required.

Note:

Authorization is required for reopening the closed record.

In the View Event Mapping or View E-Mail Template or View E-Mail Configuration screen:

1. Click the action icon in the required record for which close action is authorized.
2. Select the Reopen option.
3. Click View.
   The record details are displayed.
4. Click Proceed.
   The record is reopened upon confirmation.