11.2.2 Security Questions

This topic describes the systematic instruction to Security Questions option. Using this option, the user can setup security question maintenance.

Security question maintenance entails selecting questions from a pre-defined list and defining answers for each selected question. This list of security questions and answers becomes the user’s security question set and the user will be asked to answer these questions while initiating certain transactions (as defined by the bank administrator) as a second level of authentication.

Security question setup is part of the first time login steps. The user can opt to skip setting security questions during first time login and can instead complete security question setup from the Security and Login screen.

To set up security questions:

Note:

If security questions have not been set-up by the user, the following message will be displayed - "Security Questions have not been set up yet". The user will be provided with the option to set up security questions.

1. Perform anyone of the following navigation to access Security Questions:
   • From the Dashboard, click on the My Profile icon, and then click Settings. From Settings, click Password & Security, and then click Security Questions.
   • Access through the kebab menu of Preference transactions.
   The Set Security Questions screen appears.
2. Click Set up now to set-up security questions.
   • The Set Security Question screen appears.
   • Click Cancel to cancel the operation and navigate back to Dashboard.
   • Click Back to go back to previous screen.

   Figure 11-5 Security Question Maintenance

   
   

   
   Description of "Figure 11-5 Security Question Maintenance"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 11-2 Security Question Maintenance - Field Description

   Field Name	Description
   User Security Questions	Information specified in below fields are related to User Security Questions
   Security Question	Select a question to be assigned as a security question. The security questions will be numbered, e.g. Security Question1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator.
   Answer	Specify an answer for the selected security question. The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on.

3. From the Security Question list, select the appropriate security question to be added in the security question set.
4. In the Answer field, enter an answer for the corresponding security question.
5. Click Submit to save the security questions.
   • Click Cancel to cancel the transaction.
   • Click Back to navigate back to the previous screen.

   The Security Question Maintenance – Review screen appears.

6. Verify the details, and click Confirm.
   • Click Cancel to cancel the transaction.
   • Click Back to edit the security question setup.

   The User Security Question – Edit screen with values in editable form appears. The success message of submitting the request appears.

7. Click OK to complete the transaction and navigate back to Dashboard.

Security Questions – View and Edit

If the user has already set-up of Security Questions, the application displays the list of security questions. It also enables the user to modify the set of security questions.

To edit the set of security questions:

8. Navigate to Set Security Questions screen.
   The Set Security Question - View screen appears.

   Figure 11-6 Set Security Question - View

   
   

   
   Description of "Figure 11-6 Set Security Question - View "

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 11-3 Set Security Question - View - Field Description

   Field Name	Description
   Security Questions	The list of security questions, which is the existing set of the user.

9. Click Edit to make changes, if required.
   The Security Question Maintenance – Edit screen with values in editable form appears.

   • Click Cancel to cancel the transaction.
   • Click Back to navigate back to the previous screen.

   Figure 11-7 Set Security Question - Edit

   
   

   
   Description of "Figure 11-7 Set Security Question - Edit "

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 11-4 Set Security Question - Edit - Field Description

   Field Name	Description
   Questions	The list of security question, which is the existing set of the user.
   Answer	Specify an answer for the selected security question. The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on.

10. From the Security Questions list, select a different question from the currently set question, if required.
11. In the Answers field, enter the answers corresponding to the security questions, if you want to change the answers.
12. Perform anyone of the following actions:
    • Click Submit to save the changes made.
    • Click Cancel to cancel the transaction.
    • Click Back to navigate back to the previous screen.

    The Security Question Maintenance – Review screen appears.

13. Verify the details, and click Confirm.
    • Click Cancel to cancel the transaction.
    • Click Back to edit the security question setup.

    The User Security Question – Edit screen with values in editable form appears. The success message of security question setup appears along with the transaction reference number.
14. Click OK to complete the transaction and to navigate back to the Dashboard.