1.11 View Loan Account Details

This topic describes the option where business users can inquire about the total outstanding amount, as well as the next EMI date and amount of their loan account from Chatbot.

To view loan details:

1. Type a question to inquire the outstanding loan amount, and press Enter. For example, “What is the outstanding balance on my loan account?”
   The application displays the total outstanding amount on the loan account.

   Figure 1-18 Outstanding Loan Amount

   
   

   
   Description of "Figure 1-18 Outstanding Loan Amount"

   
   
2. Type a question to inquire about the EMI date and amount, and press Enter. For example, “What is my next installment date and Amount?”
   The application displays the next installment date and amount of the loan account.

   Figure 1-19 Next Installment Date and Amount

   
   

   
   Description of "Figure 1-19 Next Installment Date and Amount"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 1-6 Next Installment Date and Amount- Field Description

   Field Name	Description
   Outstanding Amount	The total amount due to be paid by the customer.
   Next Installment Date	The date on which the next loan payment is due.
   Installment Amount	Amount to be paid as next installment.